The Ten Stems

Privacy Policy

Last updated: October 20, 2026

1. What we collect

2. What we never do

3. Payment data

Payments are processed by our merchant-of-record provider. We never see or store your card number. Billing data is handled under the provider's own compliance framework (PCI-DSS).

4. Data retention & deletion

Purchased readings are kept in your delivery email; we retain only the minimum transaction records required by tax law. To request deletion of anything tied to your email, write to us and we will comply within 30 days.

5. Your rights (Singapore PDPA / Malaysia PDPA / GDPR)

You may request access, correction, or deletion of your personal data at any time. Singapore and Malaysia users: this notice is given under the respective Personal Data Protection Acts. EU/UK users: you additionally have the right to lodge a complaint with your supervisory authority.

6. Contact

Data requests: nkvm4375@agent.qq.com

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